Your Pool, Our Passion!
Frequently Asked Questions
Please reach out to us at 602-563-3976 if you cannot find an answer to your question.
Our prices vary depending on the size of your pool, its condition, whether it has an attached spa, and the frequency of our services. Please contact us for a free estimate. We do our best to stay competitive while keeping our quality level high.
Pools should be professionally cleaned at least once a week to maintain water clarity and sanitation. However, factors like pool usage and weather can influence cleaning frequency. We recommend using pop-ups or a vacuum.
Green pool water is usually caused by algae growth, often due to poor water chemistry or inadequate filtration. A professional can diagnose and treat the issue.
Regularly test and balance pH, chlorine, alkalinity, and calcium hardness levels. Consult a professional for guidance.
Symptoms may include a drop in water level, wet spots around the pool, surprising chemistry levels, or increased water bills. A leak detection service can identify and repair leaks.
Regular maintenance, including cleaning, water chemistry checks, and equipment inspections can prevent many common pool issues.
Check for clogs and ensure the pump is properly primed. If issues persist, contact a pool technician for pump repair or replacement. Always turn off the pump promptly if you suspect any issues with it to preserve your system.
Filter cleaning frequency depends on the type of filter and pool usage. Generally we recommend to clean cartridge filters every 3-6 months and replace them annually.
It's best to avoid swimming while chemicals are being added and sometimes several hours afterwards to prevent skin and eye irritation. Wait until levels stabilize. With our service, you always get an email after we treat letting you know swim conditions.
Yes, we provide 24/7 emergency pool repair services for urgent issues like pump failures. Sometimes this means we will simply guide you to turn off specific systems until we are able to send the right person to address your emergency.
You can schedule an appointment by calling our office or filling out our online form.
No, we do not normally service above-ground pools. There are limited exceptions.
Yes, Desert City Pools can clean and maintain your salt pool. We also install!
Yes, we absolutely can work with your commercial pool!